I'm on Verizon using BlackBerry with a Network Extender and my location is off, why is that?

Problem

When you are you using a Verizon Network Extender with your BlackBerry, this will affect your SmrtGuard location accuracy. Verizons Network Extender does not support any type of location based services (LBS) including smrtguard.

Answer

This is what we found from Verizon's site:

Network Extender does not support Verizon Wireless Mobile Broadband (EVDO) data speeds, the V CAST family of products or Location Based Services (LBS). Examples of LBS include VZ Navigator and Chaperone. The V CAST family of products may still operate when such services are available from the nearest Verizon Wireless cell tower. Mobile Broadband (EVDO) data speeds may still be available when Mobile Broadband service is available from the nearest Verizon Wireless cell tower. NationalAccess data speeds are available when Mobile Broadband data speeds are not available. Visit Verizon Wireless for details on individual product coverage requirements.

Please do not use the Network Extender while trying to locate BlackBerry using SmrtGuard.

 

Still Need Help?

Email us and be sure to give us your:

1. BlackBerry OS Number (i.e- OS 4.3 )

2. BlackBerry Model (i.e.- Bold or 9000)

3. Network Service provider (Verizon / Tmobile...etc)