During activation, I get the error "An error occurred during activation"

Question

When I try to activate SmrtGuard on my BlackBerry, it gives the error "An error occurred during activation". What's going on?

Answer

We are seeing this error message with users that are activating with the Free version of SmrtGuard. The most likely reason is that your email that you are using for activation is already in our system (meaning you have or had a previous SmrtGuard account with us).

There are two workarounds:

Option 1: If you have an existing SmrtGuard account and want to link your current device to this account, please update your SmrtGuard account online with the new device information. After updating your account, try activating again. You can find more instructions on how to switch devices here.

Option 2: If you want to create a new account, use an email address that is not associated to any active or previous SmrtGuard account.

 

Still Need Help?

Email us and be sure to give us your:

1. BlackBerry OS Number (i.e- OS 4.3 )

2. BlackBerry Model (i.e.- Bold or 9000)

3. Network Service provider (Verizon / Tmobile...etc)