I see a SmrtGuard Notification Icon..What is it?

The Question

I see a SmrtGuard notification icon on my BlackBerry...What is it and how do I make it go away?

Answer

With SmrtGuard v2.55, a notification icon will pop up to notify the user of an error that has occurred or if the anti-spyware has caught anything. Here are the scenarios of when a notification will appear and how to remove it.

1) A backup has failed or is unauthorized and user action is required.

To remove the notification, you will need to fix the backup issue - For unauthorized error messages, you can typically solve this by reactivating the software (My Account --> Start Button) on the device.

2) The anti-spyware scanner has picked up something that requires the attention of the user.

To remove the notification, please complete the action to remove or ignore the potential threat.

Note: If you would like the notification NOT to be there, go to the Options menu and uncheck the "Enable Homescreen Indicator" checkbox

 

Still Need Help?

Email us and be sure to give us your:

1. BlackBerry OS Number (i.e- OS 4.3 )

2. BlackBerry Model (i.e.- Bold or 9000)

3. Network Service provider (Verizon / Tmobile...etc)